At Korea One Aesthetics, customer satisfaction is important to us. We want you to feel confident shopping with us. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Refunds or Returns

You may request a return or refund only if:

• The product is defective, incorrect, or arrives in unsatisfactory condition.

• You contact us within 7 days of receiving your order.

2. Non-Refundable Situations

We cannot accept refunds or returns if:

• The product has been opened, used, or tampered with (for hygiene and safety reasons).

• The product is damaged due to customer mishandling.

• More than 7 days have passed since delivery.

3. Process for Returns

• To request a refund or return, email us at [support@koreaoneaesthetics.com] with your order number and clear photos of the product received.

• Once approved, instructions for returning the item will be provided.

• Customers are responsible for return shipping costs unless the product was incorrect or defective upon arrival.

4. Refund Method

• Approved refunds will be issued via the original payment method.

• Please allow up to 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exchanges

We currently do not offer product exchanges. If eligible, you may request a refund and place a new order.